What exactly is covered under the warranty?

by | Oct 21, 2022 | FAQs

Warranty questions. It’s simple. The warranty is for five years, everything included. If you don’t break the studio, and something we put in your property fails, we will overnight you the part.

What has failed? We’ve had a driver that’s on the light? We overnight the driver. We’ve had a handful of wheels in the early booths fail. We overnighted a set of wheels. A well breaks, and I’ll replace it for five years.

Now, if you break something, I can help you fix it. There may be a fee included. Call us and let us know. The warranty is as strong as death. I won’t let you fail. My team won’t let you fail. Give us a call.

 

I have one of your Studios and the photographer is saying it's tough to move.

by | Oct 21, 2022 | FAQs

The good news is that you looked at this question because you have one of our studios. Thank you so much.

The bad news is you got a complaint that someone’s saying it’s hard to push the studio. If that’s the case, give us a call. I’ll answer the phone, and I’ll troubleshoot it.

What we have seen is the wheels, the old wheels. They’re a V-groove, and they ride on the track. The old wheels would start to cup over the track, adding resistance. We’ll just overnight you some wheels. Put them back on. You’re back to three fingers and 30 pounds of pressure.

Be sure. If you hear “Hey Boss, it’s getting easy–excuse me!–hard to push," give us a call. Let me troubleshoot it. It might be your wheels. We’ve only experienced it on booths five and six years old when we were experimenting with wheels.

 

Why isn't 360Booth® motorized?

by | Oct 21, 2022 | FAQs

360Booth® is not motorized. The purpose for not motorizing it is to give you value. How do we build value? It is by making a product that stands tall and operates 24/7 for as long as possible.

Turntables start at 13,000. You install them. Truck turntables are 18,000. Those are both above-ground, and the Cadillac–the 20,000-pound, 18-foot, in-the-ground–is in excess of 45,000. You put it in the ground.

360Booth® is not motorized. We are proud of that. You simply just push it in the direction you need your light, and it is that simple. They’re not failing, and that’s why 360Booth® is leading the pack.
 

 

Do my shop/ building lights have to be removed near or in the studio space?

by | Oct 21, 2022 | FAQs

The questions you have today are “why can’t I have lights above my studio? Why do I have to block my skylight?”

It’s simple. It’s a theory, but I’m not a huge fan of having softbox or lights on top of my vehicle when I shoot the photos. That’s why we have a white cloth. The other reason is that we direct the light at the vehicle so it has a very vivid and sharp, exact representation of the color. If you start leaving your lights on above the studio, it’s going to add a shade of yellow to your room, and people are going to say, “Hey boss! Why are the photos looking a little yellowish?” Your photographer is going to struggle to get rid of that hue of color because the light temperature is not white light, like ours.

The other issue is, when I evaluated it, hopefully I didn’t miss that you had a skylight, and I asked you to cover it. We don’t want anything penetrating through the top, so that is why we’ve asked you to turn off or move your lights directly above the studio or cover your skylight.

 

What happens if direct Sun hits the studio?

by | Oct 21, 2022 | FAQs

What happens if the sun enters the studio from an open window, skylight, or garage door?

Hopefully, it doesn’t last long. It’s not going to hurt the studio at all. Worst-case scenario is if the sun is bright enough, which, it’d be hard to be brighter than our lights in the studio, but if it is, and lower, it will penetrate the plastic, and it will cast a shadow of the steel structure in the background. We’ve never had that complaint, but visually, if the sun hits the studio directly from an open window, a door, or a skylight, it will give spots on your car, but it will also penetrate the plastic and show the outline of the steel frame.

 

Why do I need to turn off or remove other lights in 360Booth®?

by | Oct 21, 2022 | FAQs

Do your lights in your existing space, or around the space, or in your building need to be turned off during shooting?

There are a couple of ways to handle that. First of all, I evaluate your space. I will make recommendations on what lights have to be turned off or removed. Usually, I focus strictly on above the cloth top. In some cases, you’ll only see that in other people’s booths or studios because they don’t have a cloth top to shield the lights reflecting on the top of the car.

So, to answer your questions, you don’t have to shut them all off. I don’t want you to do that. It’s a hazard, for one, but the ones directly above the cylinder of the studio, yes. We would like those turned off. They’re not the right color temperature, and they will cause issues inside the studio.