I have one of your Studios and the photographer is saying it's tough to move.

by | Oct 21, 2022 | FAQs

The good news is that you looked at this question because you have one of our studios. Thank you so much.

The bad news is you got a complaint that someone’s saying it’s hard to push the studio. If that’s the case, give us a call. I’ll answer the phone, and I’ll troubleshoot it.

What we have seen is the wheels, the old wheels. They’re a V-groove, and they ride on the track. The old wheels would start to cup over the track, adding resistance. We’ll just overnight you some wheels. Put them back on. You’re back to three fingers and 30 pounds of pressure.

Be sure. If you hear “Hey Boss, it’s getting easy–excuse me!–hard to push," give us a call. Let me troubleshoot it. It might be your wheels. We’ve only experienced it on booths five and six years old when we were experimenting with wheels.

 

My photographer is not following the presentation you taught us. Is there any way he can have something to help him remember what photo is next in the presentation?

by | Oct 21, 2022 | FAQs

You clicked on this question because you have an existing booth. You lost a photographer, or you just don’t think he’s doing the job.

Contact us. We will retrain them. It’s that simple. We provide support for the lifetime of the product. Our warranty is five years, but in six, seven, eight years you need a new camera. Hit us up. You need some more training. Hit us up.

Right now, we travel so much, we’re pretty much going to be in your area within the next two weeks, and we’ll train them. If you need us to come out sooner, I’m sure we can work something out. Just communicate with us, and we’ll figure it out.

This is 360Booth®, and I thank you for your purchase, and we offer lifetime support.

 

Is your floor checkered?

by | Oct 21, 2022 | FAQs

No, our floor is not checkered. It’s not our floor. Our studio doesn’t come with a floor.

We do recommend this floor, and it does give the appearance of checkered, but it’s not our floor. We buy it for you and install it for you and strongly recommend, for the maintenance value of everything falling through. Also, look at the pearlescence and see how nice the gray is. It’s very important that your flooring does not reflect a different color back into the room.

So, to answer your question, our floor is not checkered; it’s just the shadow effect the flooring has.

 

What happens if direct Sun hits the studio?

by | Oct 21, 2022 | FAQs

What happens if the sun enters the studio from an open window, skylight, or garage door?

Hopefully, it doesn’t last long. It’s not going to hurt the studio at all. Worst-case scenario is if the sun is bright enough, which, it’d be hard to be brighter than our lights in the studio, but if it is, and lower, it will penetrate the plastic, and it will cast a shadow of the steel structure in the background. We’ve never had that complaint, but visually, if the sun hits the studio directly from an open window, a door, or a skylight, it will give spots on your car, but it will also penetrate the plastic and show the outline of the steel frame.

 

Why do I need to turn off or remove other lights in 360Booth®?

by | Oct 21, 2022 | FAQs

Do your lights in your existing space, or around the space, or in your building need to be turned off during shooting?

There are a couple of ways to handle that. First of all, I evaluate your space. I will make recommendations on what lights have to be turned off or removed. Usually, I focus strictly on above the cloth top. In some cases, you’ll only see that in other people’s booths or studios because they don’t have a cloth top to shield the lights reflecting on the top of the car.

So, to answer your questions, you don’t have to shut them all off. I don’t want you to do that. It’s a hazard, for one, but the ones directly above the cylinder of the studio, yes. We would like those turned off. They’re not the right color temperature, and they will cause issues inside the studio.

 

Can I unpack my studio from truck piece by piece if I don't have fork lift?

by | Oct 21, 2022 | FAQs

I wouldn’t advise unpacking your studio from the truck because you don’t have a forklift. The main reason is the plastic. It’s very dense. It’s very durable, but, because of length and the width of it, it’s hard to manhandle, and you’re going to scratch it. I would seriously advise getting a forklift. If you don’t have one, borrow one. If you can’t borrow one, rent one. The ease of getting it off the back of the semi-truck with a forklift is day and night compared to taking all the steel off the pallet and then twenty-something panels of plastic, including supplies.

So, to answer your question, I wouldn’t advise unpacking your pallet piece by piece at all! If you damage a plastic panel, it’s going on your booth, damaged.