I have one of your Studios and the photographer is saying it's tough to move.

by | Oct 21, 2022 | FAQs

The good news is that you looked at this question because you have one of our studios. Thank you so much.

The bad news is you got a complaint that someone’s saying it’s hard to push the studio. If that’s the case, give us a call. I’ll answer the phone, and I’ll troubleshoot it.

What we have seen is the wheels, the old wheels. They’re a V-groove, and they ride on the track. The old wheels would start to cup over the track, adding resistance. We’ll just overnight you some wheels. Put them back on. You’re back to three fingers and 30 pounds of pressure.

Be sure. If you hear “Hey Boss, it’s getting easy–excuse me!–hard to push," give us a call. Let me troubleshoot it. It might be your wheels. We’ve only experienced it on booths five and six years old when we were experimenting with wheels.

 

My photographer is not following the presentation you taught us. Is there any way he can have something to help him remember what photo is next in the presentation?

by | Oct 21, 2022 | FAQs

You clicked on this question because you have an existing booth. You lost a photographer, or you just don’t think he’s doing the job.

Contact us. We will retrain them. It’s that simple. We provide support for the lifetime of the product. Our warranty is five years, but in six, seven, eight years you need a new camera. Hit us up. You need some more training. Hit us up.

Right now, we travel so much, we’re pretty much going to be in your area within the next two weeks, and we’ll train them. If you need us to come out sooner, I’m sure we can work something out. Just communicate with us, and we’ll figure it out.

This is 360Booth®, and I thank you for your purchase, and we offer lifetime support.

 

Is your floor checkered?

by | Oct 21, 2022 | FAQs

No, our floor is not checkered. It’s not our floor. Our studio doesn’t come with a floor.

We do recommend this floor, and it does give the appearance of checkered, but it’s not our floor. We buy it for you and install it for you and strongly recommend, for the maintenance value of everything falling through. Also, look at the pearlescence and see how nice the gray is. It’s very important that your flooring does not reflect a different color back into the room.

So, to answer your question, our floor is not checkered; it’s just the shadow effect the flooring has.

 

Is there a manual on how to care for my booth?

by | Oct 21, 2022 | FAQs

Is there a manual for care for 360Booth®? No. We are putting together strong videos to answer all of your questions and hope to have an electronic format where you can view these videos.

Honestly? As long as you wipe down the floor three days a week, there is no oil; there is no grease; there is no daily maintenance; there is no computer; there is nothing that needs daily maintenance. Maybe you can clean down the walls with a clean microfiber cloth and some water. For stubborn stains, I would use rubbing alcohol.

I hope that answers your question. Of course, call, email, text, and we’ll give you all the details on care for the studio.
 

 

I don’t need flooring. Why should I go with yours?

by | Oct 21, 2022 | FAQs

You do not need to go with our flooring. It’s strictly a recommendation in providing a low-maintenance solution for stores that don’t know what they’re doing. If you want to do epoxy, I personally love epoxy. Just know going in to use a floor that is a white or gray, or something that doesn’t reflect pigment or color back into your room.

We recommend Swisstrax strictly for a low-maintenance option. You don’t need our floor. In fact, it’s not even our floor. We buy it from another company and install it for you just to be a complete, all-inclusive solution.
 

 

I don't have space inside my dealership can I put it in an outdoor tent?

by | Oct 21, 2022 | FAQs

Jay, I don’t have the space. I looked at your spec. I don’t have the space anywhere in my dealership. What can you do? Can I put it in an event tent or an outdoor tent?

Once again, if you haven’t heard, I visit everyone’s space. Let me visit your space. Let me walk your dealership. Let me make some recommendations before you go to tents or outdoor buildings.

But, to answer your question, “can you put it in a tent?” We have them in tents, but they are ruggedized. If you’re up north, a tent–no way–is going to support the weight of six, eight, or nine inches of snow. If you’re in Florida, Louisiana, the coast of Texas, I wouldn’t put a tent where a hurricane wind at 50 mph or higher would blow it down.

To answer your question, “Can you put it in a tent?” Yes. Let me walk your space first, and then let me give the specs to your tent company.