I am ready to buy a 360Booth. How do I set up a visit from you?

by | Oct 21, 2022 | FAQs

Okay, you’re ready to purchase 360Booth. How do I set up a schedule with you, Jay, to come see my store and visit my team?

It’s super easy. Go to 360Booth.com, click on More Information, and I’ll send you all the pricing and option details. Most importantly, I’ll send you the minimum space requirements so you fully understand in the PDF what size studios I produce and what length, width and height of the room I need. I’ll call you immediately. You’ll be shocked at how quickly that happens. Then I’m going to ask you questions and answer any basic questions you have, and I’ll come and see you.

I will ask for one step from you. Please take a cellphone photo of the overall space, with length of the space, width, and height. That’ll basically allow me to know that you’re serious and in it to win it. That’s the only thing I need to come visit you. It’s absolutely free, no obligation.

The reason for that is that I needed to put a process in place so I knew I was doing the right thing to provide you with the information, but secondly, I weed out the weak.

Last week, during my travels, I did not follow my own process. It was a dealer from Louisiana. ”Jay-Jay, we’re ready to go! Come on, come on, come on!”

I jumped on a plane on my back to Tampa, went to New Orleans, drove 45 minutes. I get to the space. The GM kindly walks me to the parking lot and points to a light pole and says, “Jay, it can go there.”

(shoots self in face pantomime)

That’s what happens when you don’t follow your own process. He never looked at any of the literature I sent. He thought we built a building. We don’t build buildings. That’s up to you. I don’t want to be involved in that.

Go to 360Booth and click on More Information. I will schedule a visit with you quickly and give you everything you need to know without any obligation.
 

 

What exactly is covered under the warranty?

by | Oct 21, 2022 | FAQs

Warranty questions. It’s simple. The warranty is for five years, everything included. If you don’t break the studio, and something we put in your property fails, we will overnight you the part.

What has failed? We’ve had a driver that’s on the light? We overnight the driver. We’ve had a handful of wheels in the early booths fail. We overnighted a set of wheels. A well breaks, and I’ll replace it for five years.

Now, if you break something, I can help you fix it. There may be a fee included. Call us and let us know. The warranty is as strong as death. I won’t let you fail. My team won’t let you fail. Give us a call.

 

I have one of your Studios and the photographer is saying it's tough to move.

by | Oct 21, 2022 | FAQs

The good news is that you looked at this question because you have one of our studios. Thank you so much.

The bad news is you got a complaint that someone’s saying it’s hard to push the studio. If that’s the case, give us a call. I’ll answer the phone, and I’ll troubleshoot it.

What we have seen is the wheels, the old wheels. They’re a V-groove, and they ride on the track. The old wheels would start to cup over the track, adding resistance. We’ll just overnight you some wheels. Put them back on. You’re back to three fingers and 30 pounds of pressure.

Be sure. If you hear “Hey Boss, it’s getting easy–excuse me!–hard to push," give us a call. Let me troubleshoot it. It might be your wheels. We’ve only experienced it on booths five and six years old when we were experimenting with wheels.

 

My photographer is not following the presentation you taught us. Is there any way he can have something to help him remember what photo is next in the presentation?

by | Oct 21, 2022 | FAQs

You clicked on this question because you have an existing booth. You lost a photographer, or you just don’t think he’s doing the job.

Contact us. We will retrain them. It’s that simple. We provide support for the lifetime of the product. Our warranty is five years, but in six, seven, eight years you need a new camera. Hit us up. You need some more training. Hit us up.

Right now, we travel so much, we’re pretty much going to be in your area within the next two weeks, and we’ll train them. If you need us to come out sooner, I’m sure we can work something out. Just communicate with us, and we’ll figure it out.

This is 360Booth, and I thank you for your purchase, and we offer lifetime support.

 

Is your floor checkered?

by | Oct 21, 2022 | FAQs

No, our floor is not checkered. It’s not our floor. Our studio doesn’t come with a floor.

We do recommend this floor, and it does give the appearance of checkered, but it’s not our floor. We buy it for you and install it for you and strongly recommend, for the maintenance value of everything falling through. Also, look at the pearlescence and see how nice the gray is. It’s very important that your flooring does not reflect a different color back into the room.

So, to answer your question, our floor is not checkered; it’s just the shadow effect the flooring has.

 

Is there a manual on how to care for my booth?

by | Oct 21, 2022 | FAQs

Is there a manual for care for 360Booth? No. We are putting together strong videos to answer all of your questions and hope to have an electronic format where you can view these videos.

Honestly? As long as you wipe down the floor three days a week, there is no oil; there is no grease; there is no daily maintenance; there is no computer; there is nothing that needs daily maintenance. Maybe you can clean down the walls with a clean microfiber cloth and some water. For stubborn stains, I would use rubbing alcohol.

I hope that answers your question. Of course, call, email, text, and we’ll give you all the details on care for the studio.