When you lay the track down how level does my concrete need to be?

by | Oct 21, 2022 | FAQs

Yes, we would love your concrete to be level, but the reality is that I’ve walked over 2,000 spots, and maybe two studios were on level concrete. The great news is that more and more contractors and new dealerships are getting level concrete because they’re asking for our specs. If you ever need it, give us an email, Jay@360Booth®.com.

As far as the concrete level, if you have a 30-35 foot run, and it’s greater than a slope of three inches, we’re going to have to dream something up; but if it’s less than two or three inches, we can shim it level, and the installation goes smooth.

Yes, we need your concrete level, but we can correct it if it needs some leveling.

 

What type of Maintenance daily, weekly or monthly is required for Studio?

by | Oct 21, 2022 | FAQs

You’re looking at 360Booth®, and you’re concerned about maintenance. There is none. The V-groove, precision-grooved wheels need no oiling. The track needs no lubrication. The LED lights last 50,000 hours. I’ve warrantied the entire structure for five years. If anything fails, we’ll replace it.

For daily maintenance, especially if you have Swisstrax, I would love for you guys, for a Monday, Wednesday, and Friday, wipe it down with some clean water and a mop.

For your stubborn stains–and we didn’t clean our booth purposely so you could see the tracks in it, see the tracks? A little degreaser and a deck brush does the job. All you simply do is spray down your degreaser and give it some elbow grease.

We can send you a very detailed email list of equipment needed and a video on how it’s done. Just give us an email.

 

I am ready to buy a 360Booth®. How do I set up a visit from you?

by | Oct 21, 2022 | FAQs

Okay, you’re ready to purchase 360Booth®. How do I set up a schedule with you, Jay, to come see my store and visit my team?

It’s super easy. Go to 360Booth®.com, click on More Information, and I’ll send you all the pricing and option details. Most importantly, I’ll send you the minimum space requirements so you fully understand in the PDF what size studios I produce and what length, width and height of the room I need. I’ll call you immediately. You’ll be shocked at how quickly that happens. Then I’m going to ask you questions and answer any basic questions you have, and I’ll come and see you.

I will ask for one step from you. Please take a cellphone photo of the overall space, with length of the space, width, and height. That’ll basically allow me to know that you’re serious and in it to win it. That’s the only thing I need to come visit you. It’s absolutely free, no obligation.

The reason for that is that I needed to put a process in place so I knew I was doing the right thing to provide you with the information, but secondly, I weed out the weak.

Last week, during my travels, I did not follow my own process. It was a dealer from Louisiana. ”Jay-Jay, we’re ready to go! Come on, come on, come on!”

I jumped on a plane on my back to Tampa, went to New Orleans, drove 45 minutes. I get to the space. The GM kindly walks me to the parking lot and points to a light pole and says, “Jay, it can go there.”

(shoots self in face pantomime)

That’s what happens when you don’t follow your own process. He never looked at any of the literature I sent. He thought we built a building. We don’t build buildings. That’s up to you. I don’t want to be involved in that.

Go to 360Booth® and click on More Information. I will schedule a visit with you quickly and give you everything you need to know without any obligation.
 

 

What exactly is covered under the warranty?

by | Oct 21, 2022 | FAQs

Warranty questions. It’s simple. The warranty is for five years, everything included. If you don’t break the studio, and something we put in your property fails, we will overnight you the part.

What has failed? We’ve had a driver that’s on the light? We overnight the driver. We’ve had a handful of wheels in the early booths fail. We overnighted a set of wheels. A well breaks, and I’ll replace it for five years.

Now, if you break something, I can help you fix it. There may be a fee included. Call us and let us know. The warranty is as strong as death. I won’t let you fail. My team won’t let you fail. Give us a call.

 

I have one of your Studios and the photographer is saying it's tough to move.

by | Oct 21, 2022 | FAQs

The good news is that you looked at this question because you have one of our studios. Thank you so much.

The bad news is you got a complaint that someone’s saying it’s hard to push the studio. If that’s the case, give us a call. I’ll answer the phone, and I’ll troubleshoot it.

What we have seen is the wheels, the old wheels. They’re a V-groove, and they ride on the track. The old wheels would start to cup over the track, adding resistance. We’ll just overnight you some wheels. Put them back on. You’re back to three fingers and 30 pounds of pressure.

Be sure. If you hear “Hey Boss, it’s getting easy–excuse me!–hard to push," give us a call. Let me troubleshoot it. It might be your wheels. We’ve only experienced it on booths five and six years old when we were experimenting with wheels.

 

My photographer is not following the presentation you taught us. Is there any way he can have something to help him remember what photo is next in the presentation?

by | Oct 21, 2022 | FAQs

You clicked on this question because you have an existing booth. You lost a photographer, or you just don’t think he’s doing the job.

Contact us. We will retrain them. It’s that simple. We provide support for the lifetime of the product. Our warranty is five years, but in six, seven, eight years you need a new camera. Hit us up. You need some more training. Hit us up.

Right now, we travel so much, we’re pretty much going to be in your area within the next two weeks, and we’ll train them. If you need us to come out sooner, I’m sure we can work something out. Just communicate with us, and we’ll figure it out.

This is 360Booth®, and I thank you for your purchase, and we offer lifetime support.