We nearly have 800 studios now, in six years, installed. That’s thousands of lights. I found two lights on my own–the dealer didn’t even know–that were dim. We replaced those two lights out of thousands.
What typically happens is there is a little box tied to it, which we call a driver, or a ballast, that powers the LED light. If your light goes out, contact us as soon as possible. We’ll troubleshoot that really quickly over the phone. It’s most likely a driver. We’ll just overnight it to you at no cost, as long as it’s within five years.
Give us a call, and we’ll resolve the issue.
FAQ
What should I do if a light in my 360Booth® goes out?
Contact 360Booth as soon as possible. The team will troubleshoot with you over the phone.
What usually causes a 360Booth light to fail?
Usually the driver (also called a ballast), the small box that powers the LED light, rather than the LED itself.
Is a replacement covered?
In this post, 360Booth says it will overnight a replacement at no cost as long as it’s within five years.
It’s always about the process. How soon can I get my studio installed and what's the flow? This is simple. I visit every store, without obligation, to measure the space. When I leave, minutes after that, I give what’s called a recap. We go over pricing. I show you the photos, what you need to remove or adjust. I also send you pricing and go over it.
When you are ready, you click on the link, you fill it out, we generate an invoice, we ask for 50% up front before we set an install or shipping date. Once we receive your money, we contact you, set an install and shipping date. We like to ship out five days prior to your install. Your install is typically set on a Monday. You’re done. We train you on Wednesday and deliver it back to you. It’s that simple.
FAQ
What's the process for ordering a 360Booth®?
360Booth visits your store without obligation to measure the space, then gives you a recap with photos, anything that needs adjusting, and pricing. When you’re ready, you fill out the order form and receive an invoice.
How much deposit does 360Booth require?
This post says 360Booth asks for 50% up front before setting an install and shipping date.
When does the studio ship and get installed?
360Booth aims to ship about five days before the install, which is usually set for a Monday, with training and handover on Wednesday.
360Booth®. I installed and designed 360Booth®. About the installation, it was critical that I did the first 200 installs by myself. I packed them; I built them; I palletized them; I shipped them and installed.
Once I learned the entire process, I found, from my photo service of 23 years, four of the most amazing, highly-detailed individuals. We’d leave from Tampa, FL, on a Monday. We typically get to the average store around 11:00 in the morning, Monday. They get right to work. They’ll do a 10, 12, 13-hour day and deliver that studio to you on Wednesday afternoon. Once that happens, we are going to request all the managers and photographers to be there, and we are going to train your individuals. Sometimes it takes 20 minutes. They’ve done this before, and we just have to show them the subtleties of the light. We can stay four hours. If that doesn’t work, after the three-day install, Monday to Wednesday, I’ll fly in at no cost and train your guys.
FAQ
How long does a 360Booth® installation take?
According to Jay Smithweck, the install team typically arrives on a Monday morning and delivers the finished studio on Wednesday afternoon.
Who should attend 360Booth training?
360Booth asks for all managers and photographers to be there when the studio is handed over, so the team can show them how to use the lighting.
What if the training doesn't stick?
Jay Smithweck says that if the training at installation doesn’t take, he will fly back in and retrain your staff at no cost.
How long does it take for a 360Booth® to be installed? Three days, with training. We ship the studio to the spot five days prior. We fly in somebody from Tampa early Monday morning. They laser-level the track and install all the track and the flooring on Monday. Even by Monday night, they’re assembling the structure. Wednesday, it is completely done, with logos if you want them. There’s training, and then he’s back home.
It’s that easy. It takes three days to install a 360Booth®.
FAQ
How long does it take to install a 360Booth®?
About three days, including training.
What happens on each day of the install?
The studio ships about five days ahead. On Monday the installer laser-levels and installs the track and flooring, then assembles the structure. By Wednesday it’s finished, with logos if you want them, followed by training.
We install an amazing amount of studios per year, and every so often, we get a city that has a fire inspector who likes to prove his worth, and that’s okay. Just so you know, we have all the information on all the ridiculous requests they have.
I find it ridiculous because it’s too much, but it’s a necessity, and if they ask, I have all the information they need and then some, with certifications.
So, if the Fire Department asks for fire ratings, burn proofs, and all their questions? Contact us immediately. I have all the forms they need to do, and we can move on to the next task.
FAQ
Does 360Booth® have fire rating documents for the cloth top?
Yes. 360Booth says it has the fire ratings, burn documentation and certifications that inspectors typically request.
What should I do if my fire department asks for them?
Contact 360Booth right away and they will send the forms your fire marshal needs.
We ship 360Booth® all over the world. For that reason, the pallet has to be incredibly durable. For one, it’s 12 feet long, four feet wide. When it is fully installed on the pallet, it’s 1800 pounds.
What kind of truck typically shows up? A semi-truck with a 40-foot container. That’s why we require a forklift. The reason we want a forklift is that we don’t want anybody hurt, pushing it around. So a forklift is absolutely required.
There are some cases where new construction can’t get the truck there. There are some other things. Just call us, and I’ll walk you through every scenario.
What kind of truck shows up to a 360Booth® delivery? A semi-truck, typically a 40 footer. We will be very clear in our process to make sure you have the sharpest time for delivery so there is no time wasted at your store. Just be clear and transparent with us, and it’s a smooth process.
FAQ
What kind of truck delivers a 360Booth®?
Typically a semi-truck with a 40-foot container.
What if a semi-truck can't reach my site?
This can happen with new construction. Call 360Booth and they’ll walk you through the options.
