You clicked on this question because you have an existing booth. You lost a photographer, or you just don’t think he’s doing the job.
Contact us. We will retrain them. It’s that simple. We provide support for the lifetime of the product. Our warranty is five years, but in six, seven, eight years you need a new camera. Hit us up. You need some more training. Hit us up.
Right now, we travel so much, we’re pretty much going to be in your area within the next two weeks, and we’ll train them. If you need us to come out sooner, I’m sure we can work something out. Just communicate with us, and we’ll figure it out.
This is 360Booth®, and I thank you for your purchase, and we offer lifetime support.
FAQ
What if my photographer stops following the 360Booth® shot presentation?
Contact 360Booth and they’ll retrain your photographer.
Does 360Booth offer ongoing support?
Yes. 360Booth says it supports the studio for the life of the product, beyond the warranty period, including retraining and camera advice.
The good news is that you looked at this question because you have one of our studios. Thank you so much.
The bad news is you got a complaint that someone’s saying it’s hard to push the studio. If that’s the case, give us a call. I’ll answer the phone, and I’ll troubleshoot it.
What we have seen is the wheels, the old wheels. They’re a V-groove, and they ride on the track. The old wheels would start to cup over the track, adding resistance. We’ll just overnight you some wheels. Put them back on. You’re back to three fingers and 30 pounds of pressure.
Be sure. If you hear “Hey Boss, it’s getting easy–excuse me!–hard to push," give us a call. Let me troubleshoot it. It might be your wheels. We’ve only experienced it on booths five and six years old when we were experimenting with wheels.
FAQ
Why is my 360Booth® hard to push?
On some older booths, the V-groove wheels wore and began to cup over the track, adding resistance.
How do I fix it?
Call 360Booth to troubleshoot. If it’s the wheels, they’ll overnight replacements, and the studio goes back to moving with light pressure.
Warranty questions. It’s simple. The warranty is for five years, everything included. If you don’t break the studio, and something we put in your property fails, we will overnight you the part.
What has failed? We’ve had a driver that’s on the light? We overnight the driver. We’ve had a handful of wheels in the early booths fail. We overnighted a set of wheels. A wheel breaks, and I’ll replace it for five years.
Now, if you break something, I can help you fix it. There may be a fee included. Call us and let us know. The warranty is as strong as death. I won’t let you fail. My team won’t let you fail. Give us a call.
FAQ
How long is the 360Booth® warranty?
This 2022 post describes a five-year warranty covering everything 360Booth installs. Ask 360Booth for current terms.
What happens if a part fails?
360Booth overnights the replacement part, such as an LED driver or wheels.
What if I break something?
Call 360Booth. They’ll help you fix it, though damage you cause may involve a fee.
Okay, you’re ready to purchase 360Booth®. How do I set up a schedule with you, Jay, to come see my store and visit my team?
It’s super easy. Go to 360Booth®.com, click on More Information, and I’ll send you all the pricing and option details. Most importantly, I’ll send you the minimum space requirements so you fully understand in the PDF what size studios I produce and what length, width and height of the room I need. I’ll call you immediately. You’ll be shocked at how quickly that happens. Then I’m going to ask you questions and answer any basic questions you have, and I’ll come and see you.
I will ask for one step from you. Please take a cellphone photo of the overall space, with length of the space, width, and height. That’ll basically allow me to know that you’re serious and in it to win it. That’s the only thing I need to come visit you. It’s absolutely free, no obligation.
The reason for that is that I needed to put a process in place so I knew I was doing the right thing to provide you with the information, but secondly, I weed out the weak.
Last week, during my travels, I did not follow my own process. It was a dealer from Louisiana. ”Jay-Jay, we’re ready to go! Come on, come on, come on!”
I jumped on a plane on my back to Tampa, went to New Orleans, drove 45 minutes. I get to the space. The GM kindly walks me to the parking lot and points to a light pole and says, “Jay, it can go there.”
(shoots self in face pantomime)
That’s what happens when you don’t follow your own process. He never looked at any of the literature I sent. He thought we built a building. We don’t build buildings. That’s up to you. I don’t want to be involved in that.
Go to 360Booth® and click on More Information. I will schedule a visit with you quickly and give you everything you need to know without any obligation.
FAQ
How do I set up a visit from 360Booth®?
Contact 360Booth to receive pricing, options and a PDF of minimum space requirements. Jay Smithweck will call you, answer questions and schedule a visit.
What do I need to send before the visit?
A phone photo of the overall space, plus its length, width and height. That’s all 360Booth needs to schedule the free, no-obligation visit.
Does 360Booth build the building or room?
No. 360Booth installs the studio in your existing indoor space; the room itself is the dealer’s responsibility.
You’re looking at 360Booth®, and you’re concerned about maintenance. There is none. The V-groove, precision-grooved wheels need no oiling. The track needs no lubrication. The LED lights last 50,000 hours. I’ve warrantied the entire structure for five years. If anything fails, we’ll replace it.
For daily maintenance, especially if you have Swisstrax, I would love for you guys, for a Monday, Wednesday, and Friday, wipe it down with some clean water and a mop.
For your stubborn stains–and we didn’t clean our booth purposely so you could see the tracks in it, see the tracks? A little degreaser and a deck brush does the job. All you simply do is spray down your degreaser and give it some elbow grease.
We can send you a very detailed email list of equipment needed and a video on how it’s done. Just give us an email.
FAQ
Do the 360Booth® wheels or track need oil?
No. The precision V-groove wheels need no oiling and the track needs no lubrication.
How long do the 360Booth LED lights last?
360Booth rates its LED lights at 50,000 hours.
How do I clean stubborn stains on the floor?
Spray a little degreaser and scrub with a deck brush. For routine care, mop with clean water on Monday, Wednesday and Friday.
Yes, we would love your concrete to be level, but the reality is that I’ve walked over 2,000 spots, and maybe two studios were on level concrete. The great news is that more and more contractors and new dealerships are getting level concrete because they’re asking for our specs. If you ever need it, give us an email, Ja*@******th.com.
As far as the concrete level, if you have a 30-35 foot run, and it’s greater than a slope of three inches, we’re going to have to dream something up; but if it’s less than two or three inches, we can shim it level, and the installation goes smooth.
Yes, we need your concrete level, but we can correct it if it needs some leveling.
FAQ
Does my concrete need to be level for a 360Booth®?
Ideally yes, but few floors are. 360Booth can shim the track level when the slope is under about two to three inches over a 30–35 foot run.
What if the slope is greater than that?
For more than about three inches of slope, 360Booth will need to work out a custom solution with you.
Can my contractor get specs for a level slab?
Yes. 360Booth provides its specs to contractors so new floors can be poured level.
One of the questions we get all the time, and unfortunately, I wish I did a better job of marketing it, is that the studio can be broken down and moved.
To answer your question, yes. Absolutely. We probably move 40 a year on average. The studio can be dismantled and reassembled in a new or redesigned location or existing one, but there is a fee. Just contact us, and I’ll explain.
In this video, I’d like to explain what happens. We fly in and install it to your location on a Monday to break down the studio. Now, it looks easy, but don’t be fooled. The plastic cannot–or the studio cannot–be dismantled without the plastic being totally broken off the steel. That includes breaking all the plastic off and removing all the adhesive. That takes anywhere from six to eight hours to dismantle it, clean it up, break it down, and put it in the back of the U-Haul. Then we take it to the next location that same night. The very next morning, Tuesday, we start reassembling it. That’s three days or 30 hours, whichever way you want to look at it.
That’s a four-day process. When we’re done, you will have a brand new booth.
We clean the steel, replace with brand new adhesive, brand new plastic. We caulk all the seams. We add a brand new cloth top because, believe it or not, you’re not getting 24, 26, 28 feet of cloth out of your back dealership without it being filthy. So we add a brand new top, brand new wheels. It’s a brand new booth.
Yes, we can move the studio. We do it 40 times a year, minimum, and it’s easy.
FAQ
Can I move my 360Booth® to a new location?
Yes. 360Booth dismantles the studio and reassembles it in the new space, for a fee.
How long does relocation take?
About four days: roughly six to eight hours to break it down, then about three days to reassemble.
What gets replaced during a move?
The plastic, adhesive, cloth top and wheels are all replaced and the seams re-caulked, so you end up with what 360Booth calls a brand new booth.
This question is not really common, but can you make your space shorter because, Jay, honestly, I don’t have the 11 minimum feet you’re asking for.
Absolutely. There is so far we’ll go down, I think the shortest studio we’ve made is eight feet. After that, I have way too much integrity to sell you something that just won’t fit. We’ve moved the studios, so in the future–you can never predict the future–if you move your studio and you have the high ceilings, the last thing I want to do is be involved with you taking this seven-foot-tall booth to a large space. So, if you do not have the minimum 11 feet, we absolutely cut out of the top of the studio.
If you haven’t heard, I visit everyone’s location prior to taking anyone’s money. That’s at zero obligation, no money for travel, nothing. It’s on my dime. I want to make sure you’re fully engaged in the process; you fully understand what we’re doing; the concept of the studio; the five-year warranty, and more importantly, I bring lasers to measure your space, to see what has to be done on the studio space we select.
Give me a shot. I won’t let you down.
FAQ
Can 360Booth® make a shorter studio if my ceiling is low?
Yes. If you don’t have the recommended ceiling height, 360Booth can cut down the top of the studio. This post says the shortest it has made is about eight feet.
Do I pay for the site visit?
No. Jay Smithweck visits every location before taking payment, at no cost and with no obligation, and measures the space with lasers.
360Booth® would have 10,000 studios installed if there wasn’t an issue for space. We do need a minimum of 30 feet of length and two feet larger than the width of the studio, and the question is, “If I put my studio close to my detail bay, one, can you, and will it get hurt?”
No, it will not, and yes, you can put it close to your detail bay. The walls are plastic. The steel is powder coated. The cloth top is really the only issue. You don’t want a lot of moisture to get near it.
I’m going to do a little close up, pour some water on the studio and show you that it’s no issue.
All right, here I am. I am going to use my demonstration with water again. As you can see, the back of the studio is all steel, powder-coated, and the walls are plastic. I’m going to pour some water on it, and you can clearly see that nothing’s happening. It’s very durable.
Yes, you can put your wash bay next to the studio. I would be cautious to keep it off the cloth top so we don’t have any stains.
FAQ
Can I put my 360Booth® next to a car wash or detail bay?
Yes. The walls are plastic and the steel frame is powder-coated, so water won’t damage them.
Is there anything to protect from moisture?
The cloth top. Keep water and spray away from it to avoid stains.
How much room does a 360Booth need?
This post says a minimum of 30 feet of length and about two feet wider than the studio itself.
Okay, you’ve seen our specs. You’ve done your research. You heard we make three sizes, standard 24, 26, 28. We’ve built them bigger, and we’ve built them smaller. We’ve made them ten feet and even shorter, but your question is, “Does it cost more if I have to customize the studio for you?”
No. Let me visit your space. If you haven’t heard, I visit everyone’s space without obligation. In six years, I’ve never asked for a check. Let me make some measurements at your space. Let me make some recommendations, and let’s see what we have to do. The
To answer your question, we get there. If we need to make it shorter, or a little bigger, or smaller to fit your space, that’s no cost to you.
FAQ
Does a custom-size 360Booth® cost more?
This 2022 post says no: if the studio needs to be shorter, bigger or smaller to fit your space, there’s no extra charge. Confirm current pricing with 360Booth.
What are the standard 360Booth sizes?
24, 26 and 28 feet. 360Booth has also built larger and smaller studios.
